Terms of Service

1. Who can use PeliFlo

PeliFlo is for businesses. You must be at least 18 and able to agree on behalf of your business. You are responsible for your account, your staff’s use of it, and keeping your login details safe.

2. Plans and billing

PeliFlo is a subscription. Payments are processed by Stripe. You can pay:

• Monthly, renewing each month, or
• Prepaid for 12 months at the price of 11, renewing each year.

Each plan has a one-time setup fee charged at signup. Plan prices, setup fees and add-ons are shown on our pricing page and at checkout. A valid promo code may give a free trial on the plan price; setup fees and add-ons are still charged at signup. Unless you cancel, your plan renews automatically and we charge the payment method on file. Prices don’t include any taxes that may apply. We’ll give you at least 30 days’ notice by email before a price change applies to you.

3. Add-ons

Optional add-ons (such as a logo package, brand identity kit or extra locations) are shown with their price at signup. One-time add-ons are charged when you check out. Recurring add-ons are billed on the same schedule as your plan.

4. Fly Box pre-orders and shipping

The Fly Box is a small device that runs PeliFlo TV on your lobby screen. You can pre-order it two ways:

• Prepay: $229 per box, charged at checkout.
• Reserve: your card is saved at checkout and $249 per box is charged when your box ships.

The Fly plan includes one Fly Box in total. Boxes are shipped by mail to the address you give us; shipping is included. Ship dates are estimates. You can cancel a pre-order any time before it ships: a Prepay order is refunded in full, and a Reserve order is simply not charged. A box you’ve bought is yours to keep.

5. Cancelling and refunds

You can cancel any time by emailing or calling us (details below). Cancelling stops future renewals; your plan stays active until the end of the period you’ve already paid for. Except where the law requires otherwise, or as stated for Fly Box pre-orders above:

• fees already paid, including monthly and prepaid annual plan fees, are not refunded for unused time;
• setup fees are not refundable once setup work has started; and
• one-time add-ons are not refundable once the work has started.

If we end your service when you haven’t broken these Terms, we’ll refund the unused part of any prepaid fees.

6. Acceptable use

Don’t use PeliFlo to break the law, send messages without the consent the law requires, send spam, upload content you don’t have the right to use, or interfere with PeliFlo or other users. We may suspend accounts that do.

7. Your data

Your business data and your clients’ data stay yours. You give us permission to host and process it only to provide PeliFlo. You are responsible for having the right to collect your clients’ details and to message them. Our Privacy Policy explains how we handle personal information. After you cancel, you can ask us for an export of your data for 30 days.

8. Text messages

If you opt in, we send text messages about your account as described in the SMS section of our Privacy Policy. Reply STOP to opt out and HELP for help. Msg & data rates may apply.

9. The service

We work to keep PeliFlo running and secure, but it is provided “as is” and “as available”, and we don’t promise it will be uninterrupted or error-free. We may improve and change features over time.

10. Limits on liability

To the extent the law allows, The Fly Pelican is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

11. Governing law

These Terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Palm Beach County, Florida.

12. Changes to these Terms

We may update these Terms. If a change is material, we’ll email you at least 30 days before it takes effect. Continuing to use PeliFlo after that means you accept the updated Terms.

13. Contact

The Fly Pelican LLC
7040 Seminole Pratt Whitney Rd #25-166, Loxahatchee, FL 33470
alex@theflypelican.com · (754) 600-1059